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Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their …
Starting at $540 per year per user
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What is Laserfiche?
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers…
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Popular Features
- Document management (23)8.282%
- Content capture & imaging (23)8.080%
- Records management (22)8.080%
- File sync, storage & archiving (23)7.070%
Pricing
Starter
$540
On Premise
per year per user
Starter
$600
Cloud
per year per user
Professional
$710
On Premise
per year per user (starts at 10 users)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.laserfiche.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $540 per year per user
Product Demos
Laserfiche AP Processing Demo Part 2
YouTube
Intro to Laserfiche Client
YouTube
Enterprise Content Management (ECM) and Workflow - Laserfiche
YouTube
Demo General LaserFiche.wmv
YouTube
Canon ScanFront 330 Laserfiche Integration by Accelerated Information Systems
YouTube
Laserfiche DocuSign Demo Video
YouTube
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What is Laserfiche?
Laserfiche is an enterprise content management solution that automates processes, manages documents, and integrates applications across the organization. It works within the user's existing infrastructure by bringing their applications together, with the goal of simplifying how work gets done.
With Laserfiche’s code-free process designer, users can keep things moving quickly between departments without programming experience. Document management features digitize and organize business-critical information while keeping team members on the same page every step of the way.
Since 1987, Laserfiche has developed compliance and business process solutions for multiple industries, including:
•Local, State and Federal Government
•Higher Education and K-12
•Wealth Management
•Healthcare
The vendor promises to help organizations achieve rapid ROI with Laserfiche’s robust, out-of-the-box features or leverage powerful customization tools to develop solutions that meet their needs.
Laserfiche aims to streamline business operations so users can focus on the people and ideas that drive their businesses forward.
Laserfiche Features
Enterprise Content Management Features
- Supported: Content capture & imaging
- Supported: File sync, storage & archiving
- Supported: Document management
- Supported: Records management
- Supported: Content search & retrieval
- Supported: Enterprise content collaboration
- Supported: Content publishing & creation
- Supported: Security, risk management & information governance
- Supported: Contract lifecycle management
- Supported: Automated workflows
- Supported: Mobile support
- Supported: Integration
Laserfiche Screenshots
Laserfiche Video
Discover how Laserfiche Enterprise Content Management (ECM) software can benefit your organization. From securely storing your information to automating routine processes, Laserfiche will help ensure you never lose a document again.
Laserfiche Integrations
Laserfiche Competitors
Laserfiche Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia |
| Supported Languages | English, Spanish, French, Arabic, Chinese |
Frequently Asked Questions
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing.
Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.
Laserfiche starts at $540.
Xerox DocuShare, OpenText Content Suite Platform, and OnBase are common alternatives for Laserfiche.
Reviewers rate Automated workflows highest, with a score of 8.9.
The most common users of Laserfiche are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their document processes. Users have praised its ability to handle both paper and digital documents, making it ideal for organizations looking to transition from a paper-based system. With Laserfiche, departments such as accounting and HR have been able to automate the identification of metadata and routing of documents, reducing manual tasks and improving efficiency. The software is also popular for its secure storage capabilities, allowing organizations to easily store and retrieve various types of documents, including financial aid documents, admissions documents, and employment documents. Additionally, users appreciate the intuitive interface of Laserfiche, which caters to individuals with varying levels of computer expertise. Moreover, Laserfiche Avante has proven valuable in automating processes, recording project data, and facilitating updates. Overall, Laserfiche enables organizations to streamline their document management processes, improve collaboration, and transition towards digitization and automation.
Efficient and Productive Tool: Users find Laserfiche to be an efficient and productive tool for streamlining accounts payable processes, increasing efficiency, and productivity. Many reviewers have stated that it helps them streamline their workflows and improve the overall efficiency of their operations.
Universal Access to Documents: The ability to have universal access to documents between office locations is highly valued by users. This feature eliminates the need for interoffice mail and allows for secure access between departments and employees. Several reviewers have praised this functionality for its convenience and effectiveness in facilitating collaboration among teams.
Backup and Version Control: Users appreciate the backup and version control feature of Laserfiche, as it allows them to easily retrieve old or outdated documents, ensuring accuracy, maintaining records, and complying with regulatory requirements. Many reviewers have highlighted how this feature gives them peace of mind knowing that they can always access previous versions of important documents when needed.
Difficult to Understand and Navigate: Many users have found the platform difficult to understand and navigate, citing a high learning curve and a lack of user-friendly features. They struggle with grasping the system's functionalities and find it challenging to locate specific tools or perform tasks efficiently.
Cumbersome Document Management Process: Users express frustration with the document management process, describing it as cumbersome and requiring too many clicks for simple tasks. They feel that streamlining this process would significantly improve their workflow efficiency.
Slow Performance: Several users have experienced slow performance on the platform, which hampers their productivity. The delays make it more time-consuming to complete tasks and can lead to frustration among users who rely on efficient software performance.
Based on user reviews, the most common recommendations for Laserfiche are to start with a small, definable need, take advantage of all features and ensure employee buy-in, and thoroughly map out workflows before implementing automation processes.
Users suggest starting with a specific and manageable task to gain competency and demonstrate the value of Laserfiche software. They also advise fully exploring all the features that Laserfiche offers to maximize its potential in streamlining workflows and improving productivity. Additionally, involving employees from the beginning is recommended to increase their acceptance and engagement with the software.
Before implementing automation processes, it is important to thoroughly analyze and map out existing workflows. This helps identify bottlenecks, streamline processes, and ensure a smooth transition to automated workflows.
Users also recommend connecting with other Laserfiche users through industry user groups for networking and sharing best practices. They highlight the importance of attending training sessions provided by Laserfiche, researching system compatibility, and planning a well-executed rollout across all departments.
Additionally, users find value in taking advantage of customization options and functionality for overall business integration. The support team at Laserfiche is often commended for their helpfulness and knowledge.
Attribute Ratings
Reviews
(1-25 of 33)Companies can't remove reviews or game the system. Here's why
Document management service is the leading one that we benefit from using Laserfiche. Besides, it provides amazing analytics that enhances our transformation to the digital world as digital transformation is our company policy for the next 5 years. it enabled the centralized document management system that prevents the waste of time, ineffective effort direction to things could be solved with process automation.
- Document management.
- Process Automation.
- Integrations.
- UI could be challenging sometimes.
- Tutorials are not free.
- Sometimes crashes while using.
- Pricing policy.
March 08, 2022
Great for routine reports and public outreach
As a municipal law enforcement organization, we have found Laserfiche very useful both internally and in support of our outreach efforts with the public. Internally, we have developed forms that streamline repetitive reporting tasks while reducing the number of manual user inputs that are required. The forms are flexible to meet our needs, and we have developed a process that utilizes prefilling the most common and preferred responses on some forms so that users only have to make changes to the form where something out of the ordinary has occurred. When those responses are populated, the form can be set to open another dialog box to allow the user to elaborate on what happened. Once a form is complete, the submit button sends a PDF image to the selected addresses. Simple and reliable. For our public users, we are able to post the link to a Laserfiche form which allows the citizen to submit information or queries simply without having to print a form, scan, or mail a form in multiple steps. The simple interface greatly increases the instances of form submission. Overall, we are very happy and continuing to find new ways to leverage the product.
- Automates routine reports that do not need to be entered into our formal reporting system.
- Allows for anonymous submission of complaints or tips from the public.
- Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
- Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
- Would like the report output to be in a format that can be amended without requiring additional software.
- Would like submitters to be able to add their email address to the routing of a form prior to submitting.
March 05, 2022
Best Product used till date, Keep doing the BEST!!
Laserfiche provides capabilities ranging from records management to document routing, electronic forms, and
digital signatures. It is a powerful solution that enables my entire enterprise. Its intuitive user interface allows my users to quickly adopt and use the software, speeding
acceptance and minimizing the IT support, as nowadays nobody wants IT to support, as they are very expensive.
- Helps in vendor and contract management.
- Helps in records management.
- Streamlines travel and expense management.
- They can work more on the integration part, they can surely allow users to integrate with many other applications as well.
- They can reduce the overall cost of ownership
- They can try and work better towards providing new releases faster to users.
October 29, 2019
Top-Notch
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records management for our specific department. In our department, employees are instructed to place any documents with a retention, as well as permanent documents within Laserfiche. We store those documents within a departmental folder, in addition to a shared area with the entire city. We place metadata on the documents so that they are easily searchable. We have also added a records code to the meta data in order to properly run reports on document retention.
- Scanning
- Uploading
- Retaining Documents
- Search Engine
- Web Client and Desktop Client should match
- OCR capability within web client
October 18, 2019
Long time user and I love Laserfiche!
We scan and have accessible completed applications and files. These files go back 15 years, so we have archived information at our fingertips. In our industry, it is very valuable to find details from former files and the OCR makes this process valuable and quick. We are able to keep our database current with regular additions of completed projects and the entire staff has access to valuable information.
- OCR reading for obscure content in archived files.
- Allows custom labeling and tagging for our internal unique use.
- Allos multiple users at once.
- It does not have a secure remote login features (or we don't have it).
- Finding the specific term of the search can be difficult in multi hundred page documents.
- A web app would be amazing, but hugely complex.
October 15, 2019
Laserfiche swims above all the others!
Our County as a whole uses Laserfiche in most departments. Many departments use Laserfiche as a repository, but our County has purchased Laserfiche Forms in the last few years which has opened up new opportunities for digitalizing our offices. We have several departments using Laserfiche Forms to help internal and external processes become streamlined, user friendly, and easier to store. We have created an on-boarding form for departments to use when hiring a new employee, promoting within, terminating, etc. We have a travel and training request form so employees can request training and have all their information in one spot for managers and travel coordinators. We are currently working on changing our Building & Planning Department's permitting system over to entirely run on Laserfiche. We just recently upgraded our Board of Equalization process to an online process so appellants can appeal online, check their status, and use their online dashboard for all their needs.
- Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
- Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
- Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
- Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
- CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
October 15, 2019
Laserfiche is the way to go! Easy document scanning and storage.
The whole department is using the Laserfiche, and I love it! Like any software sometimes there are glitches but nothing major. It makes scanning invoices and any documentation we have sooo easy. I wish I had it at my new job, I even suggested they look into it.
- Scans all of our documents very quickly.
- Cuts processing time in half.
- Quality of the scanned documents is very good.
- If the code is not scanned properly then documents get sent to a sort of misc. junk file and you have to figure out which one is yours.
October 14, 2019
Best DMS ever
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each department's document archiving.
We didn't have a business problem, but technically we looked to solve "volume-based storage" which is not allowed to make a regular backup. If any disaster happened to the server the restore process is very complicated. The only way to back it up is to create it on the virtual machine then back up the whole VM.
We didn't have a business problem, but technically we looked to solve "volume-based storage" which is not allowed to make a regular backup. If any disaster happened to the server the restore process is very complicated. The only way to back it up is to create it on the virtual machine then back up the whole VM.
- User-friendly interface, which allows any user to deal with it easily.
- Workflow configuration and usage are very easy.
- Quickly search for any document and find it with less effort.
- Backup and restore procedures.
- Cost of license.
October 02, 2019
Once you go Laserfiche you'll never go back
Our campus uses Laserfiche to electronically store paper documents. We securely store everything including financial aid documents, documents for international students, admissions documents, employment documents, etc. As is feasible, we are converting from paper documents to online forms using Laserfiche Forms. Some of our online forms are public-facing so that prospective students can complete them. And some of our documents are internally facing so that only students or employees can complete them.
We have been able to dramatically reduce the number of paper forms we use. We have also been able to make those electronic forms more readily available by offices across campus. With the proper access to the Laserfiche Repository, multiple offices across campus search for or navigate to documents either scanned in or created electronically. When documents are stored in the Laserfiche Repository a template of searchable metadata can be attached to it. When we assign student or employee ID numbers to the document, we use processes in Laserfiche and that ID number to retrieve the rest of the desired data from our database. This has shortened the processing time on documents and takes out a great deal of the error opportunities.
We have been able to dramatically reduce the number of paper forms we use. We have also been able to make those electronic forms more readily available by offices across campus. With the proper access to the Laserfiche Repository, multiple offices across campus search for or navigate to documents either scanned in or created electronically. When documents are stored in the Laserfiche Repository a template of searchable metadata can be attached to it. When we assign student or employee ID numbers to the document, we use processes in Laserfiche and that ID number to retrieve the rest of the desired data from our database. This has shortened the processing time on documents and takes out a great deal of the error opportunities.
- It allows us to store multiple types of document formats to the repository. Nearly any type of document can be stored.
- Allows us to print using a Laserfiche print driver and it stores what we print to the repository. Think emails, copies of letters, copies of contracts, etc.
- We use Laserfiche Forms to create online forms that we can route from office to office for multiple approvals before it's final acceptance.
- We use Laserfiche QuickFields to scan in documents and process them as a batch. We have processes now that take single page documents, OCR's them for a student ID, and stores the ID with the document so that the next process can use it for a lookup. We also have QuickFields processes that take a single file of, sometimes, hundreds of multi-page documents that were printed into Laserfiche and splits into individual multi-page documents, OCR's the ID from the page, and stores it in the student's online file. All this without intervention from the end-user.
- They really don't have any formal training that I'm aware of. From an end-user, it can be learned fairly quickly. But as a creator of forms and workflows, there isn't much training documentation available.
January 24, 2019
Digitize, Automate, and Streamline with Laserfiche
Laserfiche is being used to steadily transform our organization from paper-based with manual processes into a digitized, automated and streamlined insurance company. Laserfiche is being utilized by our entire organization to varying degrees.
In its most basic form, it is an electronic repository with document management, so that all users can access the same documents (policies for example), regardless of which applications they use, or which departments they reside in.
Various workflow automation and processes have been progressively built around the documents. A simple example is a new hire process, which orchestrates responsibilities across HR, Information Technology, and business departments, creating a smooth, seamless process.
Additionally, external applications can be seamlessly integrated with Laserfiche, accessing documents, updating metadata and triggering workflows.
Additionally, external applications can be seamlessly integrated with Laserfiche, accessing documents, updating metadata and triggering workflows.
- Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
- Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
- Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
- Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
- While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
- Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
My employer, Gordon Flesch, is a VAR for Laserfiche. I am the primary point of contact for all of our customers after implementation, and am responsible for implementation and maintenance of Laserfiche hosted on cloud servers for a few dozen of our clients. We also use it internally, and I consult with an assist our in house team when they need help with the product.
Laserfiche replaces the printing and storage of paper, and can replace any process that has people shuffling paper. For example, a process of taking orders from customers, picking products from a pick list, invoicing a customer, and keeping information about products in inventory that exists mostly or entirely in paper can be replaced and automated with Laserfiche. We work with hundreds of clients in many different sectors from small firms of a dozen people to worldwide corporations with tens of thousands of staff members.
Laserfiche replaces the printing and storage of paper, and can replace any process that has people shuffling paper. For example, a process of taking orders from customers, picking products from a pick list, invoicing a customer, and keeping information about products in inventory that exists mostly or entirely in paper can be replaced and automated with Laserfiche. We work with hundreds of clients in many different sectors from small firms of a dozen people to worldwide corporations with tens of thousands of staff members.
- It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
- Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
- Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
- Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
- Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
- Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
October 05, 2016
Why use Laserfiche instead of other solutions
We use it throughout the organization. We were able to improve our customer service process and management of electronic documents.
- It is very easy to implement
- It integrates easily with other applications
- It is a solution that despite being very simple and friendly is very robust and powerful
- Having a concurrent licensing for low-level users without having to buy an additional module
- Allow Cross-Reference
- Integrate more Forms and Workflow modules
August 17, 2016
Fishy LaserFiche Review
Laserfiche is being used by the City of Roanoke, Virginia as a technology solution in many departments. Some departments use it solely as a document management storage solution and other departments use it with workflow routing, forms, and approvals that allow the department(s) to go paperless and improve business processes. The biggest business problem we found was the acceptance of using Laserfiche workflow routing as a new business process over paper pushing documents.
- Laserfiche does document imaging, storage, and image compression extremely well.
- Laserfiche user administration is very easy, ties in with back-end systems using LDAP, SSO, and network security.
- Laserfiche forms are easy to design, use, and configure quickly on the web.
- Laserfiche workflow is extremely powerful, but is not easy to configure, set-up, and maintain especially if the workflow steps change. Transferring knowledge to another workflow developer was challenging, and once a workflow was configured it was not changed unless the person who wrote the workflow was available.
- Laserfiche workflow has a Windows Explorer look and feel which is intimidating to everyday users who were not computer savvy. The process needed to be explained several times to users before it was understood how the workflow moved items from one folder to another. I have seen other workflow packages that were easier to use and grouped documents/approvals in a dashboard which would be a nice feature for Laserfiche to add.
- Laserfiche Rio licenses are expensive and it is difficult to bring up an entire department and have them use Laserfiche correctly without having a full license. A read only license didn’t always give the access needed for users who only wanted to approve workflow documents and view activity.
August 10, 2016
Laserfiche 101
We are a reseller. As an engineer, I had to have full knowledge of the product, road map, installation, support, and solutions design.
- I like the public forms and how much of it you can customize.
- Workflow designer is very user friendly and easy to learn.
- Web access has recently been revamped and looks great.
- Integration with PDFs needs to be better, especially fillable PDFs.
- I'd also wish workflow could send attachments back to forms instead of just data.
- Laserfiche Connector still isn't what they make it sound like. There are a lot of bugs and it's clunky.
August 01, 2016
Documenting the document-or
Laserfiche is being utilized, at our company, as a means to organize and quickly pull documents of data to each of our users in a quick and reliable way to minimize wait time. The entire organization benefits from its use and continues to but at a minimal rate.
It has increased productivity in searching through millions of documents and kept security at the peak of its existence.
It has increased productivity in searching through millions of documents and kept security at the peak of its existence.
- Minimize the load time and speed of pulling and reviewing large documents
- Made searching a much easier process
- The automation workflow application is key to keeping all the data in Laserfiche well organized and searchable
- The documents can't be easily exported in the case of sending a mass amount of documents for business reasons
- Once the business moves in a direction of updating/purging within Laserfiche, it is really difficult to revert
- The integration with other applications always seem daunting
September 30, 2015
VT's Hokies use Laserfiche
VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an FTP site to share data too large to email. Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password that interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Also, by being able to view the data prior to the pre-bid meetings, only truly interested bidders will attend the meeting, which streamlines that process.Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7. Contractors appreciate Laserfiche for the same reason the students do -- the 24/7 access allows them to access the data at the office, at home, or while in the field [on site]. The VT Athletic department also uses it in the same manner as UDC and whenever planning upcoming events.My department, Facilities Records, administers and maintains the tech support for all of these users of Laserfiche with a staff of one -- me. That speaks volumes of the application's efficiency. Several of my fellow Records Managers at other Universities have a staff of at least 4 to 6 people to provide similar services as VT does with one person.
- VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an ftp site to share data too large to email.
- Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password with which interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Because of this process, UDC has been able to meet the sustainability incentive programs [requirements] set forth by the Commonwealth of VA.
- Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7.
- Improve search functions.
- Provide Intro/How to PowerPoint for one-time or infrequent users when they are accessing Laserfiche through a web portal.
- More drop-down menus or tabs on the web version.
September 14, 2015
Laserfiche ECM Review
Laserfiche is being used in multiple departments across our organization. The first process we set up was to automate the sales order process. When a sales person closes a deal they will scan the complete order in at a MFP by simply pressing the Laserfiche button. After it is scanned in the order will electronically flow through the organization to all of the departments that need to take action, leasing, warehouse, delivery, commissions etc. The entire process offers transparency to know exactly where the order is at any time of the process.
We also use Laserfiche to automate our AP and AR processes. Overall Laserfiche has streamlined many processes that were cumbersome before.
We also use Laserfiche to automate our AP and AR processes. Overall Laserfiche has streamlined many processes that were cumbersome before.
- I feel the biggest strength of the product is the end user usability. The Laserfiche product is very familiar to what people are used to when opening documents, and also very simple to learn how to search and use other functions.
- Laserfiche is very easy to implement. There can be more technical things done with coding and scripting, but for the most part of all of the basics are simple and wizard driven.
- The cost of the product. Laserfiche is scalable and affordable for any company size. We have 5 employee offices and up to 500 employee offices as customers.
- The could have better options for read only users, the minimum option for read only users is 200.
- More competitive material of why Laserfiche is better than the other products out there.
- They could use a more robust capture engine that could be used for unstructured documents.
September 11, 2015
Laserfiche is a solid mature product overall with just a few gotchas.
We use Laserfiche as both an archival tool and as a workflow engine for managing documents. We currently use it across about 20 departments, but our major users are Human Resources, Finance and Special Education. It has allowed us to reduce the amount of physical paper and more importantly it has allowed us to automatically move and transfer documents both intra and inter departmentally. We have also recently begun using it for electronic forms.
- Integration with other systems. This has allowed us to leverage Active Directory and our Identity Management system to manage security attributes for documents. We also have automated the transmission of documents from other systems. We have significantly reduced the amount of scanning required of documents
- Client based full users have powerful features they can use to search and retrieve documents.
- The ability to use data lookup tables greatly simplifies data entry into templates and reduces the possibility of mistakes.
- The Forms Workflow features need to be strengthened to match the capability of Laserfiche Workflow. They are two different workflow engines, but the Laserfiche Workflow is the more capable of the two.
- The Forms integration with AD for licensing purposes doesn't currently allow the use of AD Groups to manage licenseholders. You can use AD OU's, but this doesn't work well in our situation. We understand that Laserfiche is addressing the issue.
- The RIO licensing model overall has complicated user administration. We strongly prefer a concurrent user licensing model.
September 11, 2015
Hooked on Laserfiche and cannot get away.
We are currently using Laserfiche as our core business application for automated workflows, document management, document retention, process and review. Laserfiche has greatly reduced the amount of physical paper that we use, which in turn exponentially increased our efficiency with document management. Our internal turn around time to process documents from the field work force has been reduced from days to hours.
- Document Management via workflow creation and usage. Building and utilizing solid workflows can speed up all steps in the document management process.
- Detailed information of document creation, movement, modification, and review by utilizing the Audit Trail features. These features and captured events and very useful during internal and external audit verification.
- End user interface is very simple to use. The GUI has the look and feel of a Microsoft based product, so the learning curve is greatly reduced.
- Making the Snapshot utility available to end user in the field via the Web Access client would be very helpful and save time.
- Having a visual widget that can be utilized by the system administrators to see the current status of a document and possible flow chart of a document by using data from the audit trail.
September 09, 2015
Laserfiche can be as versatile as your business needs are
Within our own organization, Laserfiche is used primarily in our accounting and HR departments.
While accounts receivable uses the system primarily as a storage repository, accounts payable employs the use of Quick Fields Agent to automate the metadata identification of common invoices received by our primary vendors. Also through use of ODBC lookup into our accounting ERP, they are able to key in ledger numbers as they code the invoices in order to populate all searchable data and allow for automated routing of incoming documents as needed through successful payment.
In HR, we use the software to automate the collection and routing of incoming applications for employment, this allows for easy distribution of applications to the pertinent department and location managers, and to move them through the application process as well as to facilitate the automated online onboarding of new hire paperwork once a manager has selected an applicant for hire.
- Workflow is the primary strength of the Laserfiche Suite. It offers an extremely intuitive interface that can be used creatively to address any myriad of issues encountered enterprise wide.
- User Management - While this is being addressed in current updates that are coming out for the RIO environment, overall it can be difficult when many departments are involved to maintain user licensing in an organized manner in terms of budgeting and restricting the addition of users by department managers.
September 04, 2015
Used to resell Laserfiche
We used Laserfiche and support close to 50 companies who used Laserfiche. We had users who were computer smart and a few who were very computer dumb. Everyone liked using Laserfiche. It is very intuitive to use and extremely powerful. Before we decided to be a VAR we looked at a lot of products and were extremely pleased with how well it was used. After being a VAR (no longer one) never regretted Laserfiche. Do not know of anyone who stopped using it ether.
You can store and find anything. With WorkFlow you can make documents do just about anything to make the office run. It is a great easy to use yet super powerful. You can do it yourself or hire a good experienced Laserfiche expert to get you going before the other competitive products are even started.
- You can search all the documents for a specific search.
- You can limit who can see what and who can edit what. You can markup documents and always see the original.
- WorkFlow is the electronic version of the document processing system for all paperwork and progress.
- Would still be a VAR if they would be less stiff about understanding how a VAR lives and dies.
- They need to make it more like the trend in the industry of cloud. That is what killed us.
- I hope that changes since the CEO passed away will start to make Laserfiche a great leading company again.
June 03, 2015
Laserfiche? You must...
Collin County uses Laserfiche as our enterprise content management system. We use Laserfiche for the scanning/retrieval of documents, automation of our physical document inventory and records retention. Most of our County departments are using Laserfiche. Most of our users are amazed on how quickly their documents are retrieved. It takes five minutes to file or scan a document - it take Laserfiche five seconds to retrieve that document versus ten minutes to an hour the old way.
- As a local government, Collin County selected Laserfiche because it was the best product to meet our State's retention requirements for government records.
- Laserfiche has rich variety of template structures that index records in a convenient and efficient manner. Many of our users are pleased that they can search for documents with special index items or simple work searches.
- Laserfiche has a wonderful SDK (Software Development Kit). Our application developers can manipulate Laserfiche to our liking via the SDK. We have been able to share historic documents online with our citizens via the SDK. Genealogist are delighted.
- Laserfiche replaced IBM FileNet Content Manager in Collin County, TX.
- Laserfiche could revisit their licensing model. Our agency enjoys delivering our government documents to our citizens. We've had to reorganize our repository structure to take advantage of Laserfiche Portal. We'd like to have an internal and external portal. However, this solution is not cost effective.
April 09, 2015
Archiving Documents Just Got Easier!
Laserfiche is being used across the organization because we have offices and facilities at several locations. There are limited users at the Administration Center who have scanning authorization, but due to our decentralized environment, several staff can view information and print documents (paper or to a file) as necessary. Each department (Executive Office/HR/Finance/Parks & Rec) has designated a control person who has been trained on Laserfiche and has set up the 'filing system' so other staff can find documents that have been scanned. Large CAD files of construction projects have been imported from Adobe format and can be viewed or printed to a file and sent to an outside source via email. This is great for immediate sharing of information!
- Scans documents in color, pictures, maps- whatever. I can import a large construction drawing and later export it to email and send it across the world! Or, staff in another building can consult the drawings simply by accessing the database. The drawings are clear, legible and you can use the ZOOM feature to make it easier to read! Some of my drawings were done using CAD then saved to a pdf. I have not encountered file size problems and I have a lot of drawings!
- You can SEARCH for a document by typing in key words. You can limit that SEARCH too by focusing in on a specific directory that you think a document may be archived in. For example, if I was looking to see when a project was approved for a grant, I could look in the GRANT folder and then search key words to find the document. Instead of SEARCHING the entire database. Makes finding a needle in the haystack a lot easier! And when you find your document, you can see which department archived it so if you have questions or need to consult the original file, you know who in your organization to ask.
- Printing from Laserfiche is very easy and your document looks great! It doesn't have that 2nd/3rd generation look.
- When importing a color pdf I have to change a setting so the pictures import in color. Otherwise, the pictures import in black and white. It would be nice if it automatically recognized color and adjusted as necessary.
- The casual user of Laserfiche gets confused when Searching and often ends up with a lot of documents that match a key word. If the left rail of the Search engine was more user friendly I think the casual/infrequent users would feel better about using this database.
February 04, 2015
Laserfiche Review
Laserfiche within our company was first utlized to make our Accounts Payable department paperless with incoming invoices and the internal approval process between managers. We replicated our paper process into Laserfiche and it saved time and money. From there Laserfiche spun off into paperless documentation for some medical records utlizing QuickFields with a bar code process to automate the sorting. It also began to house secure documents for managers and human resources. Our next step was to invest and implement the Workflow Management module with Laserfiche to bring Laserfiche to its full potential since we now had employees on board using the software and being excited to use the product. We chose Laserfiche over other document management solutions because it is timeless with archiving documents and editing documents right out of Laserfiche. For example, a TIFF file would be created from a PDF file and could always be referenced; where if there was a PDF version 4 archived and the company was at PDF version 8, it would be highly possible the document would not be able to read because it was too old of an PDF version. However, as TIFF is an image and can be OCR'd, it could be read.
- Streamline accounts payable to a paperless process to increase efficiency and productivity of manager approvals and paying creditors
- Universal access of documents between office locations decreasing/eliminating inter office mail as files/folders have security access setup between departments and employees
- Backup and version control of documents with the ability to read any old/out dated document
- Automated process to sort, tag, and file documents
- Quickfields sometimes became difficult when the OCR had difficulty reading the barcodes even after intense manipulations and changes to make the index sheet work; though when it worked which was most of the time, it was seamless
- As I work in IT, it was easy for me to learn the product, however more simple documentation for end users without IT backgrounds.
I used to work for the Midwest Regional Headquarters for Centers for Medicare and Medicaid Services (CMS), Survey and Certification for Non-Long Term Care. Although I was not part of the decision-making process for ordering Laserfiche, I used the program on a daily basis to organize constituents (i.e., hospital facilities, clinics, surgery centers) and enroll them into CMS.
- When dealing with multiple accounts (>1,000), Laserfiche offers a platform that you can customize to your project needs, making it easy organize files into one integrated system.
- Offers a user friendly platform that you can customize to meet your organization's needs.
- Honestly, we did not have any issues using Laserfiche.